Our Policies

We understand that unanticipated events happen occasionally in everyone's life. Business meetings, project deadlines, flight delays, car problems, snowstorms, and illness are just a few reasons why one might consider canceling an appointment. In our desire to be effective and fair to all of our clients and out of consideration for our therapists' time, we have adopted the following policies:

All clients are required to book their appointments online. A credit card reserves your online appointment. A $50 DEPOSIT will be charged to the credit card. The deposit goes towards the full payment of the service. The deposit is non-refundable & non-transferable.

Note: All New Clients are not charged the $50 DEPOSIT until paperwork is submitted and the appointment has been accepted. 

On the day of your services, clients may use the credit card reserved on file, a different credit card, or cash.

Advance notice is required when cancelling an appointment. This allows the opportunity for another client to schedule an appointment.

Clients that do not provide Sensational Touch with a 24-hour notice will be charged the full price for the service. 

A client that either forgets or consciously chooses to forgo their appointment for whatever reason OR calls Sensational Touch after their appointment time will be considered a "no-show". 

Clients will be charged the full amount of the service. 

Appointment times are arranged specifically for the client. If you arrive late, your session will be cancelled in order to accommodate later clients. We no longer accept clients arriving late for their appointment.

Out of respect and consideration to your therapist and other clients, please plan accordingly and be on time.

The minimum age for a client to receive a service is 21 to 70 years old. 

Please do not bring any guests with you to your appointment. Sensational Touch accommodates the client that books their appointment online. 

Refunds are NOT provided for any services. Refunds are provided for products sold at our location except candles. Products must not be opened and be in the original package. All services are non-refundable, non-transferable, and cannot be exchanged for other services.

Our therapists will refuse or terminate a treatment if any of the following apply:

1. Client has broken skin or lesions
2. Client uses suggestive comments/solicitation
3. Client does not mention medical conditions prior to the appointment
4. Client is intoxicated
5. Client is high on drugs

6. Client has contraindications

7. Client's behavior is deemed detrimental to the therapists

    i.e., uncooperative, unruly, disrespectful

Clients are required to read the contraindications listed for each service. FAQ pages are provided for the client to read before booking an appointment online. This way, clients will know whether or not they are able to get a service. 

Return Policy: Clients have five days to return items purchased online at Sensational Herbs website or onsite. Contact Tiffani at sensationaltouchmassage@gmail.com or call 301.599.0076 during business hours. Sorry, no refund is provided after 5 days. Purchase must be in original package. 

Return Policy: Sorry, final sale on all items purchased online and onsite thru Sensational Scents website. This includes all soy candles and body products. Contact Tiffani at sensationaltouchmassage@gmail.com or call 301.599.0076 if you have any questions.